Description
Smart Refund Rules for Digital Sellers is your essential, easy-to-use digital guide designed to help creators, Etsy sellers, coaches, and online entrepreneurs build clear, confident, and dispute-proof refund policies for digital products. This instantly downloadable resource explains everything you need to protect your business while staying buyer-friendly. If you’ve ever felt unsure about when to offer refunds, how to avoid disputes, or what platforms legally require before releasing digital files, this guide brings clarity with practical steps and real examples.
What’s Inside
- Why Digital Products Need Clear Refund Policies
- What Makes Digital Refunds Different
- Legal and Platform Requirements
- Case Study: A Small Seller Who Avoided a Dispute
- How to Build a Simple, Buyer-Friendly Refund Policy
- What to Include in Your Policy
- Common Mistakes to Avoid
- Next Steps to Keep Your Business Safe
- AI Prompt Examples to Create and Improve Your Refund Policy
- Prompts for Writing Policies
- Prompts for Handling Customer Messages
- Prompts for Improving Clarity and Trust
- Real-World Scenarios & Practical Tips
- When You Should Offer Refunds
- When You Should Not
- Quick Tips for Protecting Yourself
Benefits
- Gain confidence in handling refund requests and customer communication.
- Protect your digital shop from disputes and chargebacks with clear policies.
- Understand exactly what legal and platform rules apply to digital goods.
- Use ready-made AI prompts to write stronger, clearer, and more trustworthy policies.
- Improve customer satisfaction while safeguarding your work and income.
- Create a refund process that feels fair, transparent, and professional.
Who This Is For
Perfect for Etsy sellers, digital product creators, coaches, template designers, printable makers, course creators, and anyone selling downloadable products online. Whether you’re brand-new or ready to improve your existing policy, this guide saves hours of research and removes all confusion.
What Makes It Different
Unlike generic templates, Smart Refund Rules for Digital Sellers combines policy writing guidance, real-world scenarios, and AI-powered prompts so you can craft a refund policy that matches your unique brand and products. It focuses specifically on digital goods—where refunds work differently—and gives you examples, do’s and don’ts, and platform considerations most guides overlook.
Ready to Protect Your Digital Business?
Download your copy today and create a professional, trustworthy refund policy that keeps your customers happy and your business safe. Your future self will thank you.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of unico.sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unico.sale
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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